Follow

How do I report an error in a course?

If you find an error, please report it to Technical Support. Our team will use the information you provide to replicate the problem and determine the cause. Depending on the type and severity of the issue, we may push out a fix or a patch, or it may be included in the next release.

There are two kinds of errors: functionality errors and content errors

If you notice something is not working as you expect it to -- such as a drag-and-drop exercise that doesn't drag or drop, broken images in a quiz, or scores not reporting to your gradebook -- then you have a functionality error. 

If the error has to do with a wrong answer on a quiz, inaccurate information in a presentation or the like, then you would be alerting us to a content error. 

Content Errors

Known content errors, if any, are presented in the course errata. If the issue is not listed, please contact Technical Support. The issue will be reviewed by a subject matter expert and addressed as soon as possible.

Functionality Errors

An error in functionality may signify a bug, or may be an issue with your system environment (browser, OS, Flash, etc.). When reporting a functionality problem, please be sure to include as much information about your system as possible (including version numbers for any software involved), and describe in detail the steps we should take to replicate the problem you are seeing.

Some helpful information would be:

- Screenshot of the page where the error is evident and/or any settings you have that might be involved

- A screencast (video) of the steps you take to reproduce the problem

- The exact Unit, Topic and Lesson number where you see the issue

- A URL where the problem exists

- Instructor-level access (username and password) so we can login and see the issue in action

- the exact text (preferably a screenshot) of any error message you encounter

Submit to Tech Support

When reporting an error of any type, we encourage you to use the Tech Support tab at NROCnetwork.org to submit a ticket. The ticket form will guide you to provide information that is helpful to us in diagnosing the problem and reducing the time to resolution, and will automatically provide us with some information on your browser and OS.

Note: Please note that not all issues can be fixed. If the error is in media contributed by a third party, we may not be able to make the correction ourselves due to copyright restrictions. If we are unable to correct the error, we include it in the course errata.

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk