Need help right away? Submit a support ticket at https://nrocnetwork.org/ticket. We monitor tickets Monday through Friday, from 9 am to 5 pm Pacific time. Tickets submitted during business hours receive a same-day response, usually within a couple of hours.
We have provided a series of video tutorials to help you understand how to use the NROC English course with your students. Additionally, there is an extensive PDF instructor's guide built into the course in your LMS in the "Instructor Resources" section.
NROC English Community
We recommend that all instructors join the NROC English group at the NROC Community so they have access to all updates and notices about the English course.
The NROC Community is a user community of teachers and administrators who want to learn, share ideas, help each other, and work together to improve educational opportunities for everyone. We encourage all members to actively participate and support each other through posts in the Community.
Technical Support Issues
If you are experiencing a technical problem with your NROC English course, the first step is to contact your LMS Administrator. In most cases, they can resolve the problem. If they are unable to resolve it, they have the ability to submit a support ticket to NROC.
Support tickets are normally responded to within one business day.
Our NROC Implementation Team has bi-weekly Office Hours to answer questions or provide just-in-time support to our member institutions. All teachers are encourage to drop in to ask their questions and get personalized assistance.
Have a question about NROC English? You can look up answers in our Help Center 24 hours a day and find answers to our most frequently asked questions, as well as other valuable resources.