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How to Fix "Access Denied" error for students in NROC Course Manager

Applies to:

  • NROC Developmental Math with Pre-Assessments
  • NROC Developmental English

(Courses installed in LMS only; does not apply to EdReady.)

Problem

The NROC courses that use LTI to connect students with the NROC Course Manager are designed to do so "behind the scenes" so students do not need to have a login. The Course Manager recognizes the student and creates their account based on their login to the LMS.

 

However, there are situations where this process does not complete properly. It may be due to corruption in the cache, and some browsers have settings that interfere with this process if not set correctly. The settings problem seems to be especially true for Safari (the Mac and iOS default browser).

In this case, the student may see a login screen or an "Access Denied" error message when clicking on a Unit ("Begin here") link in the course. 

Solution

- If cookies are disabled, enable them.

- If the browser is out of date, update it to the latest version.

- Clear the cache completely, including history and cookies, and be sure to use the setting "for all time" or similar, not just the last hour or day.

--Special instructions for Safari--

The following settings are specific to Safari. We do not recommend using another browser if you have a Mac or an iOS device.

Cookies and Website Data set to:


Always Allow 
or 
Allow from Websites I Visit 

AND


Prevent Cross-Site Tracking set to:

OFF

 

If you change any settings, you should follow this with a thorough cache clearing: clear your history, cache, and cookies completely, "from the beginning of time".

If the issue persists after those steps, submit a support ticket.

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