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Student's Account is Locked

If a student enter the wrong username and password combination 5 times, their account will be locked and they will be unable to login for 30 minutes. (More details on student view here)

student_locked.png

How to Unlock a Student account:

1. The student can wait 30 minutes and their account will automatically be unlocked. 

note: if they were unable to log in, they likely are having trouble remembering their correct password: we recommend that they reset their password

2. An EdReady Admin can manually unlock their account, following the instructions below. 

note: a user needs access to the Students tab in EdReady in order to follow the instructions below - not all Instructors will have the appropriate permissions to do this on their own. If you are an instructor and feel like you want this permission, ask your EdReady Admin to give you the "Manage Students" permission.

Manually Unlock Student Account:

a. Click on the Edit EdReady Version button from your reports dashboard to access EdReady's administrative pages.

b. If you have access to more than one Administrative tab, click on the Students tab. 

c. The students you have permission to see will be listed in this table: click the Edit link for the student you need to unlock. 

note: if you have a lot of students listed, we recommend you take advantage of typing in the Filter row to limit the students that are listed

studentsTab.png

d. Scroll down to the bottom of the page and click the Unlock Student button.

note: if you do not see this button, then the student's account is not currently locked and they should be able to attempt logging in. 

studentLockoutButton.png

 

 

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